Advance Glass Inc

Jobs in Advance Glass Inc - careers, conditions

Reviews about Advance Glass Inc

• Sandra Soroka
  ★ ☆ ☆ ☆ ☆
  I brought two antique frames here. One to have a piece of glass cut and a backing out in and the other to have an oval mirror cut and put in.
  
  I picked them up and upon examination at home noticed many issues. First, on the frame with backing, the backing which cost $8 was just a piece of cut cardboard. I can cut a piece of cardboard. It doesn't cost $8. I thought I was going to get a proper frame back like you get in the store when you purchase a new frame.
  
  The oval mirror was an antique frame I repainted. The mirror glass did not sit properly against the front of the frame so there was a gap between the mirror caused by glue and the frame. So you actually saw part of the inside of the mirror frame reflected in the mirror. And they damaged the frame chipping off the paint.
  
  When I went back in the next day and spoke to the owner, instead of apologizing I got excuse after excuse and was told since I originally painted the frame, I have paint and can just touch it up...um? Excuse me? No. I had to be extremely firm with the owner and told her that first, that's not a proper response to damaging someone's property. And that this was just a bad job and no one would want to see the reflection of the back of the mirror in the mirror. Instead of glueing it in, I should have been asked if in fact they couldn't do it any other way. So she refused to have it redone. Told me I could leave it there and she will have the mirror removed and give me back the money for it, and called me rude for standing my ground.
  
  And as far as the cardboard back instead of the proper backing? No apologies, just continued to tell me how rude I was for demanding I get proper customer service! I mean the nerve of me! She refunded the money. I doubt others have spoken up and just suck up the cost.
  
  At the end of the day I'll say this. If you want poor customer service, bad work and your personal property damaged go here. If not go somewhere else.

Photos